Returns & Exchanges Policy
Unfortunately theSnkrScout do not allow any refunds or cancellation of orders after payment has been made. However, we do have a 30-Day Returns & Exchanges policy, which means you have 30 days after receiving your item to request an an exchange.
If your order has a fault and is by no fault of your own, please email us at hello@thesnkrscout.com to advise us and obtain a return address. The product must be returned in the condition as received, without any alterations or further damage.
Important things to check before submitting a Return & Exchange request:
- Original Packaging
- Original Condition
- Tags still intact
If your return request is approved, we will email you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Depending on the reason for the return, customers may be responsible for incurring the costs to return their items. We will take a range of factors into consideration and the final decision is at the discretion of theSnkrScout.
Once your return is received by us, we will send you an email to notify you that we have received the package and we will ship out the exchange as soon as possible.
Contact us at hello@thesnkrscout.com to initiate an exchange. You can also contact us for any other questions regarding our Returns & Exchanges Policy.
Damages & Issues
Please inspect your order upon receipt and contact us immediately (within 48 hours of receipt) if any item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and do right by you even if it means we don’t make a profit.
Do get in touch with us at hello@thesnkrscout.com if you have questions or concerns about your items.
Returns Shipping Cost
As mentioned above, once your return and exchange request is approved, we will email you instructions on where and how to return your item.
You are responsible for paying for the shipping costs for returning your item. Depending on the reason for exchange, we may cover the shipping costs for you.
Please use a trackable shipping service or consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s). We will only issue the exchange once we receive your returned item(s).
Cancellation of Orders
At theSnkrScout, we do not allow for the cancellation of orders once the item has been shipped.
If you require us to cancel your order before the item has been shipped, we can do this but you will be charged a restocking fee of 10% per item you would like to cancel.
If you would like to change your order (e.g. style, size or shipping address) then please contact us as soon as possible. We will try our best to accommodate any changes provided your order has not already been shipped. If your order has been shipped then we will not be able to change the order.