Why did I not receive a confirmation email after placing my order?
There is a good chance that our email has ended up in your spam/junk folder so please do check there. If you still cannot find it and would like it to be resent, do let us know and we will be happy to do so.

How do I track my order?
Once your order is shipped you will receive an email from us with your tracking number. With your tracking number, you can track your order here. Simply enter your tracking number and you should have the latest update on your order.

We will always send all information that we receive from our couriers. As we try our best to save money for our customers, we only offer standard shipping which may not have the most extended tracking information.

For any more questions regarding the tracking of your order, please reach out to us.

What information do I need to provide to make an order?
In order to process your order we do require the following information:
1) Quantity of the product(s) you want to order
2) Your shipping and billing addresses
3) Mobile Number - in case we need to contact you quickly in regards to your order
4) Email Address - for order confirmation and invoice
5) Payment method - please select one of the payment methods we offer and enter your card details to complete your order

Please read our Privacy Policy if you have concerns around your personal information.

Can I cancel my order?
We do not allow for the cancellation of any orders once the order has been shipped.

If you require us to cancel your order before the item has been shipped, we can do this but you will be charged a restocking fee of 10% per item you would like to cancel.

If you would like to change your order (e.g. style, size or shipping address) then please contact us as soon as possible. We will try our best to accommodate any changes provided your order has not already been shipped. If your order has been shipped then we will not be able to change the order.

My order arrived damaged. What can I do?
Firstly we are truly sorry if this has happened. In order for us to help you, please take photos and send them to us. We will take care of it and ensure we do right by you!

For any packaging damage, do understand that it is the couriers job to handle packages with care and it is out of our control.

I ordered 2 or more items. Why did I only receive one?
When you order multiple items at a time they might be shipped separately depending on the availability of stocks. You may receive one shoe before the next. So do not panic if you do not receive your entire order all at once. They will arrive at your doorstep within our estimated delivery times (unless there are unforeseen circumstances).

Is shipping free?
We offer FREE worldwide shipping on all orders.

When will my order be shipped and delivered?
Please allow up to 5 business days for us to process your order. You will receive an email from us once your order have been shipped. It will usually take an additional 8 - 15 business days for your order to be delivered to you, depending on your delivery location.

If you have not received an email from us regarding your order after 7 business days, please contact us and we will ensure your problems will be resolved efficiently.

What if my order haven't arrived or they're lost in transit?
Once your order is shipped, they become the responsibility of the courier companies. We are legally not responsible for lost or damaged goods.

However, if your parcel does not reach you within our estimated delivery time (8 - 15 business days) after it has been shipped, we will do all that we can to track and find your parcel for you. We may reissue your order free of charge depending on the circumstances.

How can I pay for my order?
We accept Visa, MasterCard, and AMEX.

What is your policy on Refunds/Returns/Exchanges
Please see our Returns & Exchanges Policy for more information.